Previous incidents

February 2023
Feb 17, 2023
1 incident

Global searching of parts is experiencing issues.

Degraded

Resolved Feb 17 at 11:37am PST

This issue has been resolved. All global search should work as expected.

2 previous updates

Feb 16, 2023
1 incident

Global search functions are currently being impacted. Our team is investigating.

Degraded

Resolved Feb 16 at 11:48am PST

Issue resolved. Searches are now yielding results as expected.

3 previous updates

Feb 15, 2023
1 incident

Performance degradation, prolonged load times

Degraded

Resolved Feb 15 at 01:55pm PST

Performance has begun to return to normal speeds. Any lingering slowness experienced is expected to improve momentarily, and as the app is used moving forward. At this time the issue is declared resolved.

3 previous updates

January 2023
Jan 27, 2023
1 incident

Motor is experiencing issues with their API. Labor guide look ups are unavail...

Degraded

Resolved Jan 27 at 12:51pm PST

Motor has resolved this issue on their end. Labor guide is returning data.

1 previous update

Jan 18, 2023
1 incident

Motor is experiencing issues with the HD labor data.

Degraded

Resolved Jan 19 at 12:01pm PST

Motor has resolved this issue on their end.

2 previous updates

Jan 17, 2023
1 incident

SMS Messages Interruption

Resolved Jan 17 at 01:17pm PST

SMS inbound messages can now be received by everyone. This issue is resolved.

Jan 13, 2023
1 incident

Performance degredation

Degraded

Resolved Jan 13 at 12:20pm PST

Issue resolved, performance degradation is no longer occurring.

3 previous updates

Jan 03, 2023
1 incident

iOS App Scanner

Degraded

Resolved Jan 12 at 07:42am PST

This issue has been resolved. Users can now use the Scanner without needing to navigate through a popup.

4 previous updates

Jan 02, 2023
1 incident

You may experience intermittent slowness in the app

Degraded

Resolved Jan 02 at 02:30pm PST

Data processing is complete. Application should be fully functional.

3 previous updates

December 2022
Dec 30, 2022
1 incident

Production database maintenance to improve scalability

Maintenance

Resolved Dec 30 at 10:59pm PST

The application is back to normal operations.

3 previous updates

Dec 29, 2022
1 incident

Newly created inventory items not available in search.

Degraded

Resolved Dec 29 at 08:59am PST

The issue has been resolved. Inventory parts are searchable now.

4 previous updates

Dec 17, 2022
1 incident

Database improvements, application may experience slowness at times.

Maintenance

Resolved Dec 17 at 06:00pm PST

We will be upgrading our database infrastructure to bring more stability to the application. The application will continue to be accessible but there may be some slowness at times.

Dec 16, 2022
2 incidents

Application login unavailable.

Downtime

Resolved Dec 16 at 06:28pm PST

We are back online and monitoring.

2 previous updates

We are currently experience issues with login.

Downtime

Resolved Dec 16 at 04:58pm PST

We are back up and monitoring.

1 previous update

Dec 15, 2022
1 incident

Global Search Issue

Degraded

Resolved Dec 15 at 01:25pm PST

The issue has been resolved. Global Search is online.

5 previous updates

Dec 13, 2022
1 incident

We are experiencing an issue where users are unable to login to Shopmonkey. ...

Downtime

Resolved Dec 13 at 08:53pm PST

We are back online and monitoring the situation. We will post back as soon as we are confirmed completely healthy.

6 previous updates

Dec 07, 2022
1 incident

Slow Performance

Downtime

Resolved Dec 07 at 10:57am PST

We have identified and implemented a fix for the issues, and are monitoring the resolution.

2 previous updates