Previous incidents
Global searching of parts is experiencing issues.
Resolved Feb 17 at 11:37am PST
This issue has been resolved. All global search should work as expected.
2 previous updates
Global search functions are currently being impacted. Our team is investigating.
Resolved Feb 16 at 11:48am PST
Issue resolved. Searches are now yielding results as expected.
3 previous updates
Performance degradation, prolonged load times
Resolved Feb 15 at 01:55pm PST
Performance has begun to return to normal speeds. Any lingering slowness experienced is expected to improve momentarily, and as the app is used moving forward. At this time the issue is declared resolved.
3 previous updates
Motor is experiencing issues with their API. Labor guide look ups are unavail...
Resolved Jan 27 at 12:51pm PST
Motor has resolved this issue on their end. Labor guide is returning data.
1 previous update
Motor is experiencing issues with the HD labor data.
Resolved Jan 19 at 12:01pm PST
Motor has resolved this issue on their end.
2 previous updates
SMS Messages Interruption
Resolved Jan 17 at 01:17pm PST
SMS inbound messages can now be received by everyone. This issue is resolved.
Performance degredation
Resolved Jan 13 at 12:20pm PST
Issue resolved, performance degradation is no longer occurring.
3 previous updates
iOS App Scanner
Resolved Jan 12 at 07:42am PST
This issue has been resolved. Users can now use the Scanner without needing to navigate through a popup.
4 previous updates
You may experience intermittent slowness in the app
Resolved Jan 02 at 02:30pm PST
Data processing is complete. Application should be fully functional.
3 previous updates
Production database maintenance to improve scalability
Resolved Dec 30 at 10:59pm PST
The application is back to normal operations.
3 previous updates
Newly created inventory items not available in search.
Resolved Dec 29 at 08:59am PST
The issue has been resolved. Inventory parts are searchable now.
4 previous updates
Database improvements, application may experience slowness at times.
Resolved Dec 17 at 06:00pm PST
We will be upgrading our database infrastructure to bring more stability to the application. The application will continue to be accessible but there may be some slowness at times.
Application login unavailable.
Resolved Dec 16 at 06:28pm PST
We are back online and monitoring.
2 previous updates
We are currently experience issues with login.
Resolved Dec 16 at 04:58pm PST
We are back up and monitoring.
1 previous update
Global Search Issue
Resolved Dec 15 at 01:25pm PST
The issue has been resolved. Global Search is online.
5 previous updates
We are experiencing an issue where users are unable to login to Shopmonkey. ...
Resolved Dec 13 at 08:53pm PST
We are back online and monitoring the situation. We will post back as soon as we are confirmed completely healthy.
6 previous updates
Slow Performance
Resolved Dec 07 at 10:57am PST
We have identified and implemented a fix for the issues, and are monitoring the resolution.
2 previous updates