Previous incidents
Performance degradation
Resolved Mar 16 at 06:34pm PDT
We ended our maintenance this evening. There was nearly zero downtime, given the load on the app at the time. Upon first accessing the app, you may experience a slight delay as the app cache is rebuilt. This should only impact the first access to a page. We will monitor it closely throughout the night and as you come online in the morning.
4 previous updates
The Shopmonkey app will be unavailable beginning at 6 pm pacific time.
Resolved Mar 16 at 06:34pm PDT
We ended our maintenance this evening. There was nearly zero downtime, given the load on the app at the time. Upon first accessing the app, you may experience a slight delay as the app cache is rebuilt. This should only impact the first access to a page. We will monitor it closely throughout the night and as you come online in the morning.
1 previous update
Global searching of parts is experiencing issues.
Resolved Feb 17 at 11:37am PST
This issue has been resolved. All global search should work as expected.
2 previous updates
Global search functions are currently being impacted. Our team is investigating.
Resolved Feb 16 at 11:48am PST
Issue resolved. Searches are now yielding results as expected.
3 previous updates
Performance degradation, prolonged load times
Resolved Feb 15 at 01:55pm PST
Performance has begun to return to normal speeds. Any lingering slowness experienced is expected to improve momentarily, and as the app is used moving forward. At this time the issue is declared resolved.
3 previous updates
Motor is experiencing issues with their API. Labor guide look ups are unavail...
Resolved Jan 27 at 12:51pm PST
Motor has resolved this issue on their end. Labor guide is returning data.
1 previous update
Motor is experiencing issues with the HD labor data.
Resolved Jan 19 at 12:01pm PST
Motor has resolved this issue on their end.
2 previous updates
SMS Messages Interruption
Resolved Jan 17 at 01:17pm PST
SMS inbound messages can now be received by everyone. This issue is resolved.
Performance degredation
Resolved Jan 13 at 12:20pm PST
Issue resolved, performance degradation is no longer occurring.
3 previous updates
iOS App Scanner
Resolved Jan 12 at 07:42am PST
This issue has been resolved. Users can now use the Scanner without needing to navigate through a popup.
4 previous updates
You may experience intermittent slowness in the app
Resolved Jan 02 at 02:30pm PST
Data processing is complete. Application should be fully functional.
3 previous updates