Previous incidents

December 2022
Dec 30 at 12:00am +00:00
1 incident

Production database maintenance to improve scalability

Maintenance

Resolved Dec 30 at 10:59pm PST

The application is back to normal operations.

3 previous updates
Dec 29 at 12:00am +00:00
1 incident

Newly created inventory items not available in search.

Degraded

Resolved Dec 29 at 08:59am PST

The issue has been resolved. Inventory parts are searchable now.

4 previous updates
Dec 17 at 12:00am +00:00
1 incident

Database improvements, application may experience slowness at times.

Maintenance

Resolved Dec 17 at 06:00pm PST

We will be upgrading our database infrastructure to bring more stability to the application. The application will continue to be accessible but there may be some slowness at times.
Dec 16 at 12:00am +00:00
2 incidents

Application login unavailable.

Downtime

Resolved Dec 16 at 06:28pm PST

We are back online and monitoring.

2 previous updates

We are currently experience issues with login.

Downtime

Resolved Dec 16 at 04:58pm PST

We are back up and monitoring.

1 previous update
Dec 15 at 12:00am +00:00
1 incident

Global Search Issue

Degraded

Resolved Dec 15 at 01:25pm PST

The issue has been resolved. Global Search is online.

5 previous updates
Dec 13 at 12:00am +00:00
1 incident

We are experiencing an issue where users are unable to login to Shopmonkey. ...

Downtime

Resolved Dec 13 at 08:53pm PST

We are back online and monitoring the situation. We will post back as soon as we are confirmed completely healthy.

6 previous updates
Dec 07 at 12:00am +00:00
1 incident

Slow Performance

Downtime

Resolved Dec 07 at 10:57am PST

We have identified and implemented a fix for the issues, and are monitoring the resolution.

2 previous updates
November 2022
Nov 10 at 12:00am +00:00
1 incident

Inventory parts issue

Degraded

Resolved Nov 10 at 02:35pm PST

This issue has been resolved.

4 previous updates
October 2022
Oct 26 at 12:00am +00:00
1 incident

Invoice synchronization with Quickbooks is currently unavailable.

Degraded

Resolved Oct 26 at 01:04pm PDT

We have identified the root cause of the issue and the fix will be rolled out on Thursday, October 27th, 2022.

( Impacted areas of the application: Quickbooks Online Invoice Synchronization )

1 previous update
Oct 24 at 12:00am +00:00
2 incidents

MOTOR service performance

Degraded

Resolved Oct 24 at 01:50pm PDT

The issue regarding MOTOR performance has been resolved.

2 previous updates

We are currently investigating an issue with adding part line items to estima...

Degraded

Resolved Oct 24 at 07:29am PDT

We have identified and implemented a fix for the issue and are monitoring the resolution.

1 previous update
Oct 13 at 12:00am +00:00
2 incidents

Fix has been rolled out to production and we are monitoring

Resolved Oct 13 at 11:27am PDT

We identified the issue and have rolled out a fix. We will continue monitoring to ensure online payments are processing as expected.

Fix has been identified and is being tested. It will be rolled out soon.

Downtime

Resolved Oct 13 at 11:26am PDT

Fix has been rolled out and we are monitoring.

5 previous updates