Previous incidents

January 2023
Jan 27, 2023
1 incident

Motor is experiencing issues with their API. Labor guide look ups are unavail...

Degraded

Resolved Jan 27 at 12:51pm PST

Motor has resolved this issue on their end. Labor guide is returning data.

1 previous update

Jan 18, 2023
1 incident

Motor is experiencing issues with the HD labor data.

Degraded

Resolved Jan 19 at 12:01pm PST

Motor has resolved this issue on their end.

2 previous updates

Jan 17, 2023
1 incident

SMS Messages Interruption

Resolved Jan 17 at 01:17pm PST

SMS inbound messages can now be received by everyone. This issue is resolved.

Jan 13, 2023
1 incident

Performance degredation

Degraded

Resolved Jan 13 at 12:20pm PST

Issue resolved, performance degradation is no longer occurring.

3 previous updates

Jan 03, 2023
1 incident

iOS App Scanner

Degraded

Resolved Jan 12 at 07:42am PST

This issue has been resolved. Users can now use the Scanner without needing to navigate through a popup.

4 previous updates

Jan 02, 2023
1 incident

You may experience intermittent slowness in the app

Degraded

Resolved Jan 02 at 02:30pm PST

Data processing is complete. Application should be fully functional.

3 previous updates

December 2022
Dec 29, 2022
1 incident

Newly created inventory items not available in search.

Degraded

Resolved Dec 29 at 08:59am PST

The issue has been resolved. Inventory parts are searchable now.

4 previous updates

Dec 16, 2022
2 incidents

Application login unavailable.

Downtime

Resolved Dec 16 at 06:28pm PST

We are back online and monitoring.

2 previous updates

We are currently experience issues with login.

Downtime

Resolved Dec 16 at 04:58pm PST

We are back up and monitoring.

1 previous update

Dec 15, 2022
1 incident

Global Search Issue

Degraded

Resolved Dec 15 at 01:25pm PST

The issue has been resolved. Global Search is online.

5 previous updates

Dec 13, 2022
1 incident

We are experiencing an issue where users are unable to login to Shopmonkey. ...

Downtime

Resolved Dec 13 at 08:53pm PST

We are back online and monitoring the situation. We will post back as soon as we are confirmed completely healthy.

6 previous updates

Dec 07, 2022
1 incident

Slow Performance

Downtime

Resolved Dec 07 at 10:57am PST

We have identified and implemented a fix for the issues, and are monitoring the resolution.

2 previous updates

November 2022
Nov 10, 2022
1 incident

Inventory parts issue

Degraded

Resolved Nov 10 at 02:35pm PST

This issue has been resolved.

4 previous updates